Accessing the Bugs Report and Feedback Page
This page is where you can send any bug reports or user feedback directly to PuppTech's team so that they can either fix it ASAP (in case of a bug) or integrate that feedback into our product roadmap. This page can be accessed from directly inside the navigation menu on any page by clicking on the "Bugs/Feedback" button.
What's a bug?
A bug is anything in our software that doesn't look right or work properly. If something isn't working properly, seems to be stuck, or just doesn't look right, then it's probably a bug. We've already installed a bug tracking system on our software so that we'll know about any bugs when they occur, but it's still really helpful to understand the context of the bug (what you saw, what you did that lead to the bug, etc...) so that we can better understand how to find it and fix it. So that's why it's really important to us that you report any bug that you see as soon as you see it.
How do I report a bug?
Click on the blue "report a bug" button at the top of the page to open the bug report form. Each field in this form is necessary in order to properly report a bug, and the more specific detail you provide, the quicker our team can find and fix the problem that's causing the bug.
- What did you see? In this input please let us know what you saw that made you realize that you had encountered a bug. Was something stuck? Is the data that's being displayed wrong? Is something not working the way you thought it would? Does something look weird? How do you know that this is not the way the software is supposed to work?
- What page was it on? Where in the software were you when the bug occurred? What page? What part of that page? What did you click on?
- How did it happen? The first part of fixing a bug is to try to recreate it to see what's causing it. So please provide as much detail as you can as to how you caused this to happen? What were you trying to do when it happened? What action were you trying to complete (e.g. what did you click on?) and what result were you expecting from the action?
Give us Feedback
We always love hearing from our backers, whether it's to let us know that you love us, or that there's something we could be doing better, so please send us your feedback as often as you can. We've made it really to leave us all different kinds of feedback with our feedback form. The feedback form contains two different kinds of feedback that are accessed through the tabs at the top of the form, the white tab indicates that the tab is currently active.
You can either leave us some general feedback or answer a specific question that we're looking for some more information on.
To leave us feedback, just click on the button for the feedback category or specific question that you're looking to answer to pull up the feedback form. Fill out the feedback form (feel free to write as much as you need) and click "Send" to submit your feedback.